Bronkhorst wins DISCA 2019 Best Customer Award

Bronkhorst High-Tech was declared the winner in the Best Customer category at the 18th edition of the Dutch Industrial Suppliers & Customer Awards (DISCA’19). The winners were announced during a well-attended meeting on Thursday evening at the Mereveld estate in Utrecht.

Uniquely, DISCA winners are nominated by their customers or suppliers. Bronkhorst's strength lies in achieving growth together with its partners. The organisation invests in long-term relationships, and mostly works with regional suppliers. 'I really appreciate this award. I enjoy working with our suppliers to make Bronkhorst successful. Our partners in the Achterhoek region have helped us become a real global player,' explains Managing Director Henk Tappel.

(Source: LinkMagazine)

Assessment

The Best Customer category consists of Dutch original equipment manufacturers and system suppliers that develop and manufacture end products or complete modules. Suppliers assess their performance in the areas of cost structure and forecast transparency, communication and the extent to which suppliers are granted the freedom to apply their own specialities. A total of 198 ‘Customers’ were nominated for the prestigious Award.

Live pitches

The jury awarded the highest marks to Bronkhorst High-Tech from Ruurlo and Tembo from Kampen. The ultimate decision depended on two pitches by nominating suppliers. Albert Bielderman of Mevo Fijnmechanica from Ruurlo advocated on behalf of Bronkhorst. 'We cooperate closely, share our methods and look for new growth opportunities together. It's a real recipe for success.' explains Albert Bielderman of Mevo. That philosophy reflects Bronkhorst's approach to both staff and business partners. The organisation offers partners the opportunity to see how it operates and to address challenges together.

Trust

Having listened to the pitches, the audience opted for Bronkhorst High-Tech. The Achterhoek-based company was unanimously chosen as the winner by both the professional jury and the audience members. The professional jury spoke highly of Bronkhorst. ‘Bronkhorst doesn't just talk about corporate social responsibility, it really lives up to the ideal. The company also involves its suppliers in the latest developments from an early stage, and shares its roadmap with them. The company has a real can-do attitude – instead of dwelling on new developments, they simply put them into production and make adjustments where necessary. It's an iterative process that obviously requires investments, but it gets quick results. Finally, they always honour their agreements. All those factors combine to build a strong sense of mutual trust.'